Frequently Asked Questions
We Stand As Your Guide To Seamless Shipping.
Unraveling complexities by answering the most frequent shipping questions
Choosing the right carrier can be complex — that’s why we’re here to guide you and make your shipments simpler. By answering your frequent questions, we help you choose Q-Trans as your trusted logistics partner.
Choosing the right carrier for your shipping needs can be a daunting task. That’s why we’re here to clarify the process and make shipping easier for you. By answering your most frequent shipping questions, we aim to provide you with the information you need to confidently select Transport Q-Trans as your trusted shipping partner. Let us guide you through our services and make your shipping experience seamless.
What services do you offer?
Q-Trans offers a wide range of transportation solutions, including LTL and FTL shipping within Canada and cross-border between Canada and the USA. Our services cover business freight transportation, courier deliveries, logistics and warehousing.
What areas do you serve?
We operate throughout Canada and the United States, in major cities and rural areas alike. Our solutions are designed to be fast, reliable and tailored to your needs.
What types of industries do you cater to?
We serve a wide variety of sectors: construction, retail, healthcare, technology, industrial and commercial equipment, and more.
Can you ship personal items to my residence?
Q-Trans provides B2B (business-to-business) services only. We do not deliver to end consumers.
Can I ship internationally?
Our core business is between Canada and the United States, but we can facilitate international shipments through our partner network. Contact us to discuss it.
Do you provide warehousing and distribution services?
Yes. Our warehousing and distribution solutions help optimize your supply chain. Our facilities are designed for efficient storage and smooth distribution of your goods.
Where can I find my BOL?
After creating your order on our website: go to the “Order Tracking” tab, click your order number. A new window will open to print the BOL.
You can also contact us by phone or email. We will send you the BOL and label on request.
If you decide to contact us via email or call us, while taking your order and per your request, we will send you the BOL and label.
Customer Account & Web Portal:
How can I become a customer of Q-Trans?
It’s simple. Contact our team through the website or call us at 514-636-3223 to get started. We’ll guide you through the entire onboarding process.
How do I create an online account?
Go to the “Set Up An Account” page at the top right of our site. Fill out the registration form. Send it to [email protected]We will create your account within 24 hours. If you run into any trouble, call us at 514-636-3223.
Can I get a price quote without an account?
What do I do if I forget my username/password?
Shipping Services
What’s the difference between LTL and FTL shipping?
LTL (Less Than Truckload): you share space with other shipments — a cost-effective solution for small loads. FTL (Full Truckload): you book the entire truck — ideal for large or urgent loads.
How do I get a shipping quote?
If you have an account, use our Web Dispatchportal. Otherwise, contact our customer service team by email with your shipment details to get a quote.
Do you offer urgent shipping??
Yes. We offer express solutions for urgent shipments. Our strategic network allows us to meet tight deadlines.
Can I schedule a pickup based on ready times?
Yes. When creating your order, you can select when the shipment will be ready (immediately, or in 2 days, etc.). We’ll be there at the time you choose.
Can you schedule an appointment on our behalf?
Yes. Once the goods have been picked up and have arrived at our facilities, we can schedule a delivery appointment according to the consignee’s requirements.
Tracking Orders
Can I track my shipment?
Yes. Use our online tracking tool to see the real-time status of your shipment.
How do I track my shipment?
If you have an account: log in, click “Order Tracking” and use the BOL, reference number or Pro number.
Without an account: go to “Order Tracking” on our home page and enter your tracking number.
What is my tracking number?
The tracking number is the order number that was provided to you at the time of booking.
Transportation of Dangerous Goods/HAZMAT
Do you handle hazardous materials?
Yes. We are trained and equipped to transport dangerous goods safely, in compliance with regulatory standards.
What information do I need to provide for shipping dangerous goods?
- The date the document was prepared or shipment was first given to the carrier
- Full name and address of the shipper and/or importer
- 24-hour emergency phone number
- The shipping description and classification of each dangerous goods in the shipment.
What does the shipping description and classification of goods include?
- Shipping name + technical name of the dangerous components
- Primary hazard class (and subsidiary, if applicable)
- UN number (4 digits)
- Packing group, if applicable
- Total quantity (gross weight or volume)
Invoices
How can I access my invoices?
We send invoices to the accounts payable email address provided on your registration form.
I have a few questions regarding my invoice. Who do I contact?
Cross-Border Shipping
Can I ship between the US and Canada with Transport Q-Trans?
Yes. We offer a fullCross Border Shippingservice, for safe and fast transportation between Canada and the United States.
Are there any shipping restrictions or regulations I should be aware of?
Yes, regulations vary by type of goods and by region. We ship only commercial goods (B2B). Our experts are here to ensure compliance.
Get efficient logistics solutions now. Let’s get in touch.
We are the partner you need for transport operations tailored to your requirements.Tell us how we can support you.
Contact us.
Toll-Free: 888 421 9292
Local: 514 636 3223
[email protected]
Please note that we are a B2B company and do not ship personal effects that are consumer to consumer.